Monthly Uptime Commitment
We promise 99.5% uptime every month on VPS and cloud, and 99.95% on dedicated servers and colocation. That makes it simple to track whether we kept our word.
UptimeVyomCloud Service Level Agreement
SLA Uptime You Can Check: Our Commitment, What Downtime
Means in Minutes, and What You Get If We Miss It
- 99.5% Monthly Uptime Commitment
- Only 3 Hours 36 Minutes Allowed Downtime
- P1 Response Within 1 Hour
- Automatic Service Credits If SLA Is Missed
- 48-Hour Notice for Scheduled Maintenance
- Live Status Page & Looking Glass Checks
Published response times · Live status page · Looking Glass network checks · ISO 27001
Want to check for yourself?
View Live Status
See live status and any current issues
99.5%
Monthly Uptime Commitment
3 h 36 min
Allowed Downtime / 30-Day Month
1 hour
P1 Response Time
48 hours
Scheduled Maintenance Notice
Verify it yourself
Test our network on the Looking Glass
Run live ping and traceroute checks from our data centers to see the latency and routing for yourself — no signup needed.
Open the Looking GlassChoose your best SLA plan
- 24/7 Expert Support
- Instant Setup
- Great fit for dev teams and admins
| Plan | vCPU Cores | RAM (GB) | Traffic (TB) | Bandwidth (Mbps) | Storage (GB) | Monthly Price (₹) | Get Now |
|---|---|---|---|---|---|---|---|
| GPC.NANO02 | 1 | 2 | 0.50 | 100 | 20 | ₹360/mo Renews at the same price | Get Now |
| GPC.MICRO01 | 2 | 2 | 1.00 | 100 | 40 | ₹560/mo Renews at the same price | Get Now |
| GPC.MICRO02 | 2 | 4 | 2.00 | 250 | 40 | ₹1,040/mo Renews at the same price | Get Now |
| GPC.SMALL | 4 | 8 | 5.00 | 250 | 80 | ₹1,600/mo Renews at the same price | Get Now |
| GPC.MEDIUM | 4 | 16 | 10.00 | 500 | 160 | ₹2,640/mo Renews at the same price | Get Now |
| GPC.LARGE | 8 | 16 | 10.00 | 500 | 160 | ₹3,200/mo Renews at the same price | Get Now |
| GPC.XLARGE01 | 8 | 32 | 30.00 | 500 | 320 | ₹6,800/mo Renews at the same price | Get Now |
| GPC.XLARGE02 | 16 | 64 | 60.00 | 1000 | 1024 | ₹10,000/mo Renews at the same price | Get Now |
| CPUO-MICRO | 4 | 4 | 2.00 | 250 | 40 | ₹1,200/mo Renews at the same price | Get Now |
| CPUO-SMALL | 8 | 8 | 5.00 | 500 | 80 | ₹1,760/mo Renews at the same price | Get Now |
| CPUO-MEDIUM | 16 | 32 | 10.00 | 500 | 160 | ₹7,360/mo Renews at the same price | Get Now |
All plans include full root access, 1 IPv4 + IPv6, DDoS protection and a 99.5% uptime SLA. Need something larger? Talk to sales.
100% Risk-Free with a 7-Day Money-Back Guarantee
We are confident in the quality of our services. If you're not satisfied, we offer a full refund within 7 days on eligible services, including colocation.
How uptime SLAs compare across providers
Based on public information checked 30 October 2026. SLA terms change, so re-verify every cell before publishing.
| Decision factor | VyomCloud | Hostinger | DigitalOcean | Namecheap | Bluehost |
|---|---|---|---|---|---|
| Headline uptime |
99.5% monthly
|
99.9% | 99.99% per Droplet | Marketed as 100% on shared plans | No guarantee on shared plans |
| Allowed downtime per 30-day month |
3 h 36 min
|
43 min | 4 min | n/a | n/a |
| What you get if missed |
Service credits
|
Credit (reported at 5% of monthly fee) | 100% credit on the affected Droplet | Service-time credit | n/a |
| Credits applied |
Automatically (per your page)
|
On request, per Hosting Agreement | After verification, within one billing cycle | On request | n/a |
| Support response commitments published |
Yes: P1 1 h, P2 2 h, P3 4 h, P4 1 business day
|
Not as a binding SLA | Support plans vary | – | – |
| Per-product SLA table | In progress | Single figure | Per service (Droplets, GPU, load balancers) | Per product | n/a |
| Best suited for |
Buyers who value clear terms and defined response times
|
Low-cost sites | Developers who want the highest per-instance number | Budget shared hosting | Beginners |
Still not sure which plan fits? Contact our team or use our Server Finder to receive a personalised recommendation in seconds.
How much downtime does each uptime percentage allow?
| Uptime | Per day |
Per week |
Per 30-day month |
Per year |
|---|---|---|---|---|
| 99% | 14.4 min | 1 h 41 min | 7 h 12 min | 3 d 15 h 36 min |
| 99.5% | 7.2 min | 50.4 min | 3 h 36 min | 1 d 19 h 48 min |
| 99.9% | 1 min 26 s | 10 min | 43.2 min | 8 h 45 min |
| 99.95% | 43 s | 5 min | 21.6 min | 4 h 23 min |
| 99.98% | 17 s | 2 min | 8.6 min | 1 h 45 min |
| 99.99% | 8.6 s | 1 min | 4.3 min | 52.6 min |
| 99.999% | 0.9 s | 6 s | 26 s | 5.3 min |
What your monthly outage means in uptime terms
| Outage in the month | Monthly uptime |
|---|---|
| Up to 9 minutes | about 99.98% |
| 10 – 59 minutes | 99.86% – 99.98% |
| 1 – 2 hours | 99.72% – 99.86% |
| 2 – 4 hours | 99.44% – 99.72% |
| 4 – 7 hours | 99.03% – 99.44% |
| 7+ hours | below 99.03% |
Uptime · Response · Credits · Status
What Our SLA Covers
Defined Support Response Times
P1 issues get a reply in 1 hour. P2 in 2 hours. P3 in 4 hours. P4 within one business day.
SupportService Credits
If we drop below the promised uptime, you get account credits. No extra forms in most cases.
CreditsTransparent SLA Exclusions
We don’t count planned maintenance (with 48-hour notice), force majeure, third-party problems, or issues caused by your own apps.
ExclusionsLive Status & Network Visibility
You can check our public status page anytime. Looking Glass lets you run your own ping and traceroute tests.
StatusProduct-Specific SLA Commitments
VPS, dedicated servers, and colocation each have their own numbers based on the actual setup.
ProductsReal-World Use Cases: Which SLA Level Do You Need?
Small Business Websites & Blogs
99.5% works fine when traffic is light and a few hours of downtime won’t hurt much. Keeps costs sensible.
E-commerce Stores
Keep an eye on uptime and response times. Load balancing helps make sure checkout stays up even if one server has trouble.
Accounting Software & Cloud Apps
If you run Tally or Busy, fast P1 and P2 replies matter a lot around month-end and filing deadlines.
Forex & Trading VPS
Go for low-latency VPS with solid monitoring and a clear product SLA so your connection doesn’t drop at the wrong moment.
SaaS Startups
Treat the provider’s monthly SLA as your floor. Add extra servers if you’ve promised customers higher uptime than that.
Agencies Hosting Client Sites
Match the provider’s SLA against what you promise clients. Fill any gaps with extra infrastructure.
Colocation & Disaster Recovery
Look at the facility’s power, cooling, and network promises when you’re putting your own hardware or backup systems there.
AI & Machine Learning Training
Stable power and cooling matter most. Use checkpointing so long training jobs don’t lose progress if something goes wrong.
Clear Terms. Checkable Numbers.
Why Choose VyomCloud for SLA Uptime?
Everything is written in one place — uptime number, response times, and what we don’t cover.
Critical problems get a 1-hour reply. High priority in 2 hours. Medium in 4 hours. Low priority the next business day.
Use the public status page and Looking Glass. Run your own tests anytime.
VPS, dedicated, and colocation each have their own realistic numbers instead of one blanket promise.
Backups, load balancing, and migration help make the setup stronger than the SLA alone.
Reach us by phone, WhatsApp, or email for both sales and technical questions.
Eligible services come with a 7-day money-back option (terms apply).
Why Businesses Choose VyomCloud for SLA-Backed Hosting
01 · Startups
Faster Support Response
Clear response windows mean deployment problems get attention quickly so the team can stay focused on building the product.
- Defined P1–P4 response times
- Quicker help on deployment issues
01
02 · SMBs
Clear Service Commitments
Plain-language SLAs spell out what’s promised and what’s not. Makes it easier for finance and IT to judge the risk.
- Plain-language SLA terms
- Easier risk review
02
03 · Agencies
Reliable Client Agreements
Solid SLA terms help you set realistic expectations and write stronger service agreements for your clients.
- Realistic client expectations
- Stronger service agreements
03
04 · Enterprises
Documented SLA Commitments
Written promises, ISO 27001 certification, and custom SLA options make procurement and audits smoother.
- ISO 27001 certification
- Custom SLA options
04
What Our Clients Say
Hear from businesses that trust Vyom Cloud for their infrastructure needs
Vyom Cloud's VPS hosting has been a game-changer for us. The uptime is phenomenal, and the performance is unmatched at this price point. Their team is always ready to assist!
The colocation services are top-notch. Secure facilities, redundant power, and excellent support. We migrated our entire infrastructure and couldn't be happier with the results.
Outstanding reliability and performance. The vps server handle our high-traffic applications with ease. Support team is incredibly responsive and knowledgeable.
We've been using Vyom Cloud for over two years now. The scalability and flexibility have been crucial for our growing business. Highly recommended!
FAQ
SLA Uptime FAQs
Everything you need to know about VyomCloud's uptime SLA, service credits and support response times.
It’s a written promise that the service will stay available for a set percentage of each month. If it falls short, you usually get service credits.
Around 43 minutes a month, or about 8 hours 45 minutes a year. 99.99% allows roughly 4 minutes a month.
No. Credits just reduce your bill. They don’t pay for lost sales or other damage. That’s how almost every hosting SLA works. For critical systems, build extra redundancy.
Critical (P1) issues get a reply within 1 hour. High (P2) within 2 hours. Medium (P3) within 4 hours. Low (P4) within one business day. These are response times, not fix times.
Yes, for the right workloads. Custom SLAs are available on enterprise and custom colocation plans. Just talk to sales.
It depends on how much one hour of downtime costs you. If you can’t afford several hours offline in a month, run two servers with a load balancer and a backup site instead of relying on any single SLA.
We promise 99.5% monthly uptime on VPS and cloud plans, which allows up to about 3 hours 36 minutes of downtime in a 30-day month. Dedicated servers and colocation carry a 99.95% monthly uptime SLA, which allows up to about 22 minutes of downtime a month.
You get service credits on your account. In most cases they are applied automatically.
Planned maintenance with at least 48 hours’ notice, force majeure events, problems caused by your own applications or third-party services, and any suspensions under the Terms and Conditions.
We use continuous monitoring from multiple locations. A service is marked unavailable when it fails health checks from those points. Full details are on the status page.
Yes. Visit status.vyomcloud.com and use the Looking Glass for live network tests.